Refund policy

At Glow of Glory, we take great pride in handcrafting our candles and products with love, care, and the finest natural ingredients. Due to the nature of our products, all sales are final. We do not accept returns or exchanges. Please read our policy below for more details.

Why Are All Sales Final?

• Hygiene and Safety: Our products are designed for personal use, and we prioritize your health and safety. Once a product leaves our facility, we cannot accept it back for resale.

• Handcrafted Quality: Each item is hand-poured and made-to-order, ensuring you receive a fresh, high-quality product every time. This one-of-a-kind nature means that we cannot restock or resell returned items.

Damaged or Defective Products

While all sales are final, we are committed to ensuring you are satisfied with your purchase. If your order arrives damaged or defective, we are here to help:

• Contact Us: If you receive a damaged or defective item, please contact us within 48 hours of delivery at glowofgloryllc@gmail.com.

• Include Details: Provide your order number and photos of the damaged item(s) and packaging.

• Resolution: Once we review your claim, we will work with you to provide a suitable solution, which may include a replacement or store credit.

Order Cancellations

Once an order is placed, it begins processing immediately, and we cannot accept cancellations. Please double-check your order details and shipping address before finalizing your purchase.

Lost or Stolen Packages

Glow of Glory is not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout. For lost or stolen package claims, please contact the shipping carrier directly. We will, however, assist you in filing a claim if needed.

Need Assistance?

We are here to help you have the best experience possible. If you have any questions about our products or policies, please don’t hesitate to reach out to us at glowofgloryllc@gmail.com

Thank you for supporting our small business and understanding our policy. Your satisfaction and trust are important to us!

This policy sets clear expectations while maintaining a compassionate tone. It communicates that while sales are final, your business is still customer-focused and willing to address exceptional issues like damage during shipping.